To feedback to other departments on customers’ comments for improvement.
To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
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Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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Liaise with the business to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
Ensure data accuracy by promptly completing and documenting tasks such as onboarding new customers, vendor creation, updating payment terms, and changes to customer addresses.
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Timeliness of successful implementation of initiatives.
Attending walk-in customers professionally by providing the correct information about products and services, line registration, other requisitions, or complaints by following the latest policies and processes.
Create engagement and generate revenue growth at the branch.
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