Workload & Resource Management: Proactively manage team capacity, leave planning, shift coverage, and business continuity requirements.
Quality & Accuracy Assurance: Validate team reporting, operational updates, and compliance requirements to ensure information shared with stakeholders is accurate, reliable and timely.
Customer & Service Delivery Management: Ensure service levels are met, proactively manage customer expectations, and drive timely resolution of operational issues and escalations.
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Assist in calling up customers for service / sales interactions;
Carry out Branch RCSA through sample checking and effective rectification as applicable;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
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