Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Customer Service
Point of Sale (POS)
Cash Handling
Transaction Processing
Inventory Management
Product Knowledge
Attention to Detail
Communication Skills
Problem Solving
Time Management
Teamwork
Upselling
Undertakes all actions required by system and updates database continually.
Develops and maintains strong relationship with customers and extensive understanding of all products, services, systems, and processes in order to deal with a variety of questions.
Non-Financial MeasuresResolves product or service problems by clarifying customer’s complaints and follow up to ensure resolution in a timely manner.
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To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
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