Eco-Shop Marketing Berhad is one of Malaysia’s fastest-growing retail chains for household and essential goods, proudly serving communities nationwide. With over8,900 dedicated employees, we are committed to delivering quality products at affordable prices while creating memorable shopping experiences for our customers. We believe in building a team that is as committed to our mission as we are and we invite you to be part of our journey.
Tanggungjawab:
Memberikan khidmat pelanggan dengan cemerlang dan jawab pertanyaan
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Ensure vehicles are completed and delivered within the promised timeframe.
Perform final inspections and quality checks before releasing vehicles to customers.
Support aftersales activities including service campaigns, fix-it-right initiatives, customer follow-ups, parts backorder coordination, and regular updates on ongoing major repairs.
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Return on investment on promotional effectiveness CAP
Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
...
Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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