Handle multi-channel customer interactions (phone, chat, email) promptly and professionally. Communicate clearly and effectively in Mandarin, Cantonese, and English. Provide accurate information, resolve customer inquiries, and escalate issues when necessary. Log customer interactions and follow up with appropriate departments as needed. Uphold service level standards and KPIs related to response time, resolution, and customer satisfaction. Maintain confidentiality and integrity in handling sensitive customer information. Adapt quickly to updates in procedures, systems, and product offerings. Work collaboratively within a shift team to ensure 24/7 coverage and seamless handovers.
Work closely with the sales and operations teams to meet sales objectives and enhance customer satisfaction.
Able to communicate in Mandarin as the role requires frequent communication with Mandarin-speaking clients and business partners.
Minimum SPM, Diploma, or equivalent qualification with at least 1–2 years of relevant working experience in customer service, logistics, transportation, or a related field.
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