Customer Support
Problem Solving
Communication Skills
Teamwork
Time Management
Data Entry
Conflict Resolution
Adaptability
Active Listening
Process Improvement
Customer Relationship Management
A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include:
Attend to any shipment issues, coordinate with relevant departments to resolve problem efficiently and maintain professional & patient while handling challenges.
Prepare shipment report and ensure timely submission to internal and external parties.
Attend customer meeting and handle new shipments after business awarded to company.
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