Review and validate order details, including customer information, pricing, product availability, delivery requirements, payment terms, and supporting documentation.
Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and the ability to interact with diverse stakeholders.
Customer Follow-Up & Service Recovery: Follow up on pending customer cases until resolution. Coordinate approved refunds, replacements, vouchers or other service recovery and escalate serious or unresolved matters to the relevant PIC.