Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
...
Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Parcel ManagementManage incoming and outgoing parcels, including receiving, recording, sorting, and distributing parcels to employees in atimely manner.
Reception Area ManagementEnsure the reception area is clean, organised, and presentable while maintaining a consistent service standard.Secondary Job Responsibilities:
Purchasing & PO AdministrationSupport GA purchasing activities, including PO raising, quotation collection, approval follow-up, and purchase tracking.2. Name Card ManagementManage employee name card requests, including information verification, ordering, and distribution.3. Office & Pantry SuppliesAssist with monitoring stock levels and replenishment of stationery, pantry items, and other workplace essentials.4. Courier ManagementCoordinate outgoing courier arrangements, including booking, tracking, and liaising with courier service providers.5. Vendor CoordinationLiaise with vendors on deliveries, quotations, purchases, and other GA-related requirements.6. GA Administrative SupportAssist with documentation, filing, invoice processing, records, and other administrative tasks.7. Employee & Workplace SupportAttend to day-to-day employee requests and provide assistance for GA-related workplace needs, meetings, and events.8. Ad Hoc GA ActivitiesSupport the GA team in carrying out workplace initiatives, events, and other ad hoc operational requirements.
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