Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
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Provide exceptional customer service by greeting clients warmly, understanding their needs, and ensuring a comfortable and relaxing experience.
Learn and practice various nail care techniques, including filing, buffing, cuticle care, and polish application, under the guidance of experienced professionals.
Assist with client consultations, offering basic advice on nail care and product recommendations as learned during training.
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Respond to customer inquiries and handle basic feedback or complaints politely
Making sure the Front counter is free from clutter and any files and/or paperwork, creating a clean and tidy environment for the Customer to view and experience when they place an order.
Operate POS system to process payments via cash, card, or e - wallets.
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Adhere to company procedures for store opening/closing, coordinate shift schedules, monitor attendance and promptly address performance issues. Enforce company policies and standards
Provide operational support and perform store tasks. Oversee store cleanliness and stock organization
Maintain rigorous quality control in food and beverage preparation. Conduct regular store inspections to ensure compliance with regulations
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