JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
Maintain clear and proactive communication with customers throughout the enquiry and order process.
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Attend to customer enquiries for spare parts, service requirements, technical support and related service requests in a timely and professional manner.
Understand customer requirements and coordinate internally to obtain the necessary technical and commercial information.
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Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
Ability to manage routine operations independently and escalate issues appropriately