Ensure compliance with the after-sales policies and service standards established by the China headquarters.
Lead the team in troubleshooting, on-site repairs, and remote technical support.
Provide technical guidance and solutions for HVAC systems, including chillers, precision air conditioners, air curtains, and other specialized air conditioning equipment.
...
Proactively identify opportunities to improve customer satisfaction and loyalty by understanding customer needs and offering relevant solutions or information.
Adhere to company policies, procedures, and quality standards while handling customer requests and complaints.
Participate in ongoing training sessions to stay updated on product knowledge, service offerings, and customer service best practices.
...
• Provide customer support via phone, email, and live chat• Handle customer enquiries, complaints, and service requests professionally• Identify customer needs and provide suitable solutions• Resolve issues efficiently while maintaining service quality and customer satisfaction• Record customer interactions and update relevant information accurately in the system• Escalate complex or unresolved cases to the relevant teams• Work closely with internal teams to support service improvements• Stay updated on products, services, processes, and policies to provide accurate information
Sales Strategy Development & Execution: Design and implement comprehensive sales strategies and plans to achieve ambitious sales goals. Your strategic thinking will be instrumental in capturing market share and exceeding targets.
Relationship Management & Sales Growth: Cultivate and maintain strong, lasting relationships with key customers, acting as a trusted advisor and driving sales growth through exceptional service and proactive engagement. Your interpersonal skills will be key to fostering customer loyalty and expanding our business.
Business Development & Customer Relations: Establish and nurture excellent business and customer relationships, identifying new opportunities and ensuring customer satisfaction. Your dedication to customer service will be vital in building a strong brand reputation and driving repeat business.
...
RFI & Technical Coordination – Raise and track RFIs for unclear or conflicting information and coordinate with HQ engineering/consultants for timely resolution.
Buildability & As-Built – Identify design/buildability issues early and progressively update as-built information throughout construction.
Material Approval & Delivery – Prepare material submissions, track consultant/client approvals, coordinate delivery schedules, and monitor lead-time risks.
...