Workload & Resource Management: Proactively manage team capacity, leave planning, shift coverage, and business continuity requirements.
Quality & Accuracy Assurance: Validate team reporting, operational updates, and compliance requirements to ensure information shared with stakeholders is accurate, reliable and timely.
Customer & Service Delivery Management: Ensure service levels are met, proactively manage customer expectations, and drive timely resolution of operational issues and escalations.
...
Workload & Resource Management: Proactively manage team capacity, leave planning, shift coverage, and business continuity requirements.
Quality & Accuracy Assurance: Validate team reporting, operational updates, and compliance requirements to ensure information shared with stakeholders is accurate, reliable and timely.
Customer & Service Delivery Management: Ensure service levels are met, proactively manage customer expectations, and drive timely resolution of operational issues and escalations.
...
Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
Manage pick-up and transhipment activities
Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
...
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
...
Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
Influences changes to production and/or shipping schedules and price changes.
May identify and follow up on business opportunities.
...
Provide differentiated operational support through NI’s business model (Tiering) throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle, SFDC, Outlook, and other internal business applications.
Timely follow-up with customers on pending actions to support their needs through multiple phone, email, and chat channels.
...