Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
...
Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
...
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
-Good communication and negotiation skills -Basic knowledge of freight forwarding (air
sea
land) -Ability to prepare quotations and follow up with customers -Customer-focused and service-oriented mindset -Ability to work under pressure and meet sales targets -Good coordination skills with operations and customer service teams -Computer literate (MS Office
forwarding systems) -Organized
proactive
and detail-oriented -Basic English communication skills
This is a full-time, on-site role for a Customer Relations Executive cum Admin based in Bandar Klang. In this role, you will be responsible for building and maintaining relationships with clients, ensuring high levels of customer satisfaction, addressing customer inquiries, and providing excellent customer service. Day-to-day tasks include resolving customer concerns, communicating service updates, handling administrative duties, managing documentation, preparing reports, coordinating appointments, and collaborating with internal teams to deliver exceptional service experiences.