Monitor customer service interactions, including calls and live chats, to evaluate service quality and provide tailored coaching and constructive feedback.
This is not a luxury-style customer service role. It is best suited for someone who is organised, steady, polite, comfortable with systems, and able to work in a structured environment.
Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students