After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Design and implement CTR-specific functionality including filing workflows, validation rules, exemptions processing, and regulatory reporting enhancements.
Develop and support integrations between Actimize and upstream/downstream applications using APIs, database interfaces, messaging frameworks, and file-based integrations.
Lead technical design activities, perform impact assessments, develop technical specifications, and support end-to-end SDLC delivery.
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