Manage and resolve customer complaints effectively by coordinating with relevant internal departments, ensuring timely resolution and maintaining high levels of customer satisfaction.
Identify recurring customer issues and provide feedback to Management for service improvement and process enhancement.
Support customer retention initiatives by building strong relationships and delivering positive customer experiences.
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Conduct competitive analysis to assess sources of competitive advantage
Assess market attractiveness, commercial viability, and share of demand to evaluate new product introductions and other growth programs
Write and communicate a succinct value proposition for each target segment addressing the customer problem compared to the next best alternative with the monetary value the offering provides to the customer
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Responsible for geotechnical design and analyses Le slope and retaining structure stability analysis, settlement analysis, piling and foundation system, ground treatment works and other related geotechnical works.
Prepare technical documentation such as geotechnical assessment report, bill of quantities, technical presentation & etc.
Responsible to liaise with relevant parties such as Clients, local authorities and other parties regarding arising issues regarding geotechnical works, submission approval & project Implementations.
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Pumping Systems: calculation and selection of booster pumps, sump pumps, and transfer pumps.
Lifts, Escalators, Hoists, and Dumbwaiters: Understanding of vertical transportation requirements and spatial coordination for lift motor rooms and pits.