Collaborate with internal teams to ensure customer needs are met and to provide feedback on product or service improvements.
Educate customers on product features, benefits, and usage, ensuring they have a comprehensive understanding and can maximize their value.
Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information about products and services.
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· To maintains quality service by establishing and enforcing organization standards
· To analyse sales and customer relations reports, categorizing sales information and action plan, investigating and identifying solution to customer complaints.
· To supervise and maintains outlet staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
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To obtain regular updates from CSU (Letter of Offer Issuance team) to ensure a timely issuance of all renewal letters and/or new letter offers, upon approval of the respective credit reviews and/or applications.
To obtain regular updates from the respective ARM(s) for a progress report on all post-approval conditions to ensure timely responses to Credit Evaluation Department [“CED”] for post approval requirements in relation to submission of audited annual reports, valuation reports, trade debtors/creditors’ ageing reports, site visit reports, etc.
To ensure proper filing of borrowers’ documents into their respective credit files upon approvals of all credit reviews and/or applications in a systematic manner at all times.
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To obtain regular updates from respective ARM(s) for a progress report on all periodic review due dates and the expected credit paper submission timeline of all borrowers;
To obtain regular updates from respective ARM(s) for a progress report on matters in relation to financial spreading requests and updating of borrower’s credit scoring with Credit Support Unit [“CSU”] team to ensure a systematic tracking on turnaround completion time between CSU and the respective ARM(s).
Post-Approval of Credit Reviews and/or Applications
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To obtain regular updates from CSU (Letter of Offer Issuance team) to ensure a timely issuance of all renewal letters and/or new letter offers, upon approval of the respective credit reviews and/or applications.
To obtain regular updates from the respective ARM(s) for a progress report on all post-approval conditions to ensure timely responses to Credit Evaluation Department [“CED”] for post approval requirements in relation to submission of audited annual reports, valuation reports, trade debtors/creditors’ ageing reports, site visit reports, etc.
To ensure proper filing of borrowers’ documents into their respective credit files upon approvals of all credit reviews and/or applications in a systematic manner at all times.
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