Ensures that required essential documents are complete and in place, according to ICH-GCP and applicable regulations. Conducts on-site file reviews as per project specifications.
Contributes to the project team by assisting in preparation of project publications/tools and sharing ideas/suggestions with team members. Performs additional study tasks as assigned by CTM (e.g. trip report review, newsletter creation, lead CRA team calls etc).
Facilitates effective communication between investigative sites, the client company and the PPD project team through written, oral and/or electronic contacts.
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This role requires close collaboration with development, infrastructure, database, and business teams to maintain high service levels and minimize operational disruptions.Key Responsibilities: Provide L3 production support for Core Banking applications running on the AS400 platform. Investigate, troubleshoot, and resolve complex production incidents within agreed SLAs. Perform root cause analysis (RCA) and implement permanent solutions to prevent recurring issues. Analyze application logs, system performance, and database issues to identify production bottlenecks. Support incident, problem, and change management processes in accordance with ITIL best practices. Develop and deploy application fixes, patches, and enhancements when required. Collaborate with development, infrastructure, and database teams during production deployments and releases. Execute production health checks, monitoring activities, and proactive maintenance tasks. Create and maintain technical documentation, support runbooks, and knowledge base articles. Participate in on-call support and provide after-hours support during critical incidents or planned releases. Work closely with business users and stakeholders to ensure timely resolution of production issues. Required Skills: 6-9 years of experience in Application Production Support with at least 3 years in L3 support. Strong experience supporting Core Banking applications on the AS400 platform. Hands-on experience in the Investment & Wealth domain. Proficiency in .NET and SQL development and troubleshooting. Strong experience with Microsoft SQL Server, including query optimization and performance tuning. Experience working in Windows/Open Systems environments. Strong debugging, troubleshooting, and root cause analysis skills. Good understanding of production support processes, incident management, and release management. Excellent analytical, communication, and stakeholder management skills. Ability to work independently in a fast-paced, mission-critical production environment. Nice-to-Have Skills: Experience in Wealth Management applications and business processes. Familiarity with ITIL framework and service management tools. Experience with application monitoring and production support tools. Knowledge of banking operations, investment products, and financial services. Experience supporting high-availability enterprise banking systems. Exposure to automation or scripting for operational support tasks.
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Maintain design and code parity for the design system, partnering directly with engineers to ensure components ship as designed. The source of truth doesn't have to live in Figma, but it must stay in sync
Build and test rapid prototypes with realistic data at realistic scale, since a table designed with 5 rows will fail at 5,000, to validate ideas and quickly iterate based on feedback
Conduct user research, customer interviews, and usability tests with analysts, credit officers, and operations teams to uncover insights and inform design decisions
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Agreeing tax liabilities and seeking agreement of tax computations with the tax authorities when necessary.
Deal with client queries in relation to tax implication of business transactions, including preparation and review of follow up queries and correspondence with appropriate internal and external parties.
You will be expected to organize, monitor and manage your own workload.
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Agreeing tax liabilities and seeking agreement of tax computations with the tax authorities when necessary.
Deal with client queries in relation to tax implication of business transactions, including preparation and review of follow up queries and correspondence with appropriate internal and external parties.
You will be expected to organize, monitor and manage your own workload.
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Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.
Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.
Assist with contractual queries from the Leasing and/or Operation teams, which include, without limitation, contract review, legal research, risk assessments, risk mitigation and preparation of legal advice and reports.
Provide practical and efficient legal advice, comments and suggestions regarding contractual risk management.
Serve as the link of communication between key customers and internal teams.
Achieve sales targets and outcomes within schedule.
Coordinate the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
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