Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.
Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.
...
Conduct in-depth needs assessments with potential customers to fully understand their technical challenges and business requirements, translating these into effective solution designs.
Provide pre-sales technical support, including solution architecture, system design, and proof-of-concept development, to facilitate the sales process.
Stay abreast of industry trends, competitor offerings, and emerging technologies to maintain a competitive edge and provide insightful technical guidance to both clients and the internal team.
...
sales
engineering
marketing
business administration
communication
interpersonal skills
customer service
technical skills
problem-solving
leadership
teamwork
Sales Planning & Forecasting: Lead annual sales planning, budgeting, forecasting, and demand planning to ensure alignment with the Company's strategic and financial objectives.
Team Leadership & Talent Development: Lead, coach, and develop a high-performing sales organisation by strengthening employee capability, engagement, succession planning, and leadership development.
Financial Accountability: Manage sales budgets, trade investments, operating expenses, and profitability to maximise return on investment and achieve financial targets.
...
Sales Strategy
Commercial Leadership
Business Performance Management
Channel Development
Sales Planning
Forecasting
Team Leadership
Talent Development
Financial Accountability
Market Intelligence
Business Development
logistics
warehouse management
leadership
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.
Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.
...
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.
Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.
...
Accurately document all customer interactions, feedback, and resolutions in the Customer Relationship Management (CRM) system, ensuring data integrity and providing insights for service improvement.
Collaborate with internal departments, such as sales, logistics, and technical support, to address complex customer needs and ensure seamless service delivery.
Develop and maintain a comprehensive understanding of the company's product portfolio and service offerings to effectively answer customer questions and provide relevant recommendations.
...