Perform new credit application and annual credit reviews for expired credit accounts across the Group and maintain accurate customer credit information and documentation.
Perform research, create and maintain database for customers’ credit information.
Assist stakeholders to provide support and address enquiries relating to credit process.
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Oversee day-to-day operations to ensure accurate and timely processing of loan applications, approvals, and disbursements.
Coordinate with panel lawyers to ensure all loan and security documentation complies with legal, regulatory and internal requirements prior to disbursement, including overseeing of the movement and safe custody of security documents and collateral.
Establish and maintain robust documentation standards, audit trails, and operational reporting frameworks.
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Develop and implement processes and procedures within the department
Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
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