Work with corporate service providers, tax advisors, accountants, auditors, consultants and EPF internal teams to ensure smooth operations of the private credit investments or Special Purpose Vehicles (SPVs).
Work with SPV accountants to finalise quarterly management accounts and annual financial statements, and collaborate with SPV auditors to obtain sign off on financial statements.
Administer the status of tax filing of the SPV and work with the tax advisors in relation to the SPV tax reporting requirement.
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People Management
Problem Solving
Coordinating with Others
Negotiation
Creativity
Critical Thinking
Communication Skill
Responsibility
Punctual
Project Management
Basic Math
Marketing
Administrative
Attention to Detail
Identify & address credit risks, propose appropriate credit control measures.
Monitor aged balances to minimize bad debt risks.
For long overdue accounts, including issuing and or sending reminder letters, NOD (Notice of Demand), iLOD (Internal Letter of Demand), external LOD (Letter of Demand) etc.
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Conduct dealer fraud assessments and evaluate legitimacy of vehicle dealers or suppliers, particularly where recurring suspicious patterns are identified.
Review application patterns to identify suspicious indicators such as multiple simultaneous applications, synthetic identities, or false employment information.
Utilize fraud scoring systems and internal watchlists to identify potentially high-risk cases.
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Customer Engagement: Shadow credit specialists in assisting customers with payment information and methods to improve payment turnaround times and overall customer experience.
Process Coordination: Assist in lodging billing issues, escalating payment disputes to relevant parties for swift resolution, and tracking cancelled auto-debit accounts.
Collection Activities: Gain exposure to the end-to-end dunning process, including shadowing activities related to reminders, account restrictions, and the preparation of documentation for bad debt transfers or legal cases.
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Collaborate with the team to ensure timely disbursement of loans and manage customer expectations for both internal and external customers to promote good customer experience.
Attend to customers' request /issues, resolve and respond to it effectively.
Responsible for the accuracy of data creation/maintenance for accounts under his/her portfolio.
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Identify & address credit risks, propose appropriate credit control measures.
Monitor aged balances to minimize bad debt risks.
For long overdue accounts, including issuing and or sending reminder letters, NOD (Notice of Demand), iLOD (Internal Letter of Demand), external LOD (Letter of Demand) etc.
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Team Coaching & Development: To ensure that coaching is consistently done with team members to drive individual improvement and skill enhancement.
Critical Account Management & Investigation: To be independent and proactive in managing uncontactable, run-away, bankruptcy, dispute cases, and suspicious activity accounts, escalating or working with the Team Lead/Manager to resolve matters amicably.
Dispute & Complaint Resolution: To proactively manage potential complaints before escalation and to escalate/manage all new, problematic, or potential complaints to the appropriate manager, ensuring all cases are handled within the Turnaround Time (TAT).
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To explain HLB product offering, product promotions and to pre-qualify prospect based on specific credit criteria
To ensure daily and monthly productivity target is achieved and exceed sales performance indicators set by management.
To maintain and uphold service standards ensuring it is complying to the compliance and consistency of Code of Conduct & Ethic policy in cards and personal loan acquisition effort at all times.
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Team Coaching & Development: To ensure that coaching is consistently done with team members to drive individual improvement and skill enhancement.
Critical Account Management & Investigation: To be independent and proactive in managing uncontactable, run-away, bankruptcy, dispute cases, and suspicious activity accounts, escalating or working with the Team Lead/Manager to resolve matters amicably.
Dispute & Complaint Resolution: To proactively manage potential complaints before escalation and to escalate/manage all new, problematic, or potential complaints to the appropriate manager, ensuring all cases are handled within the Turnaround Time (TAT).
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