Standards, Discoverability & Localization: Uphold content standards, metadata schemas, and taxonomy frameworks, identifying gaps and driving updates through appropriate governance channels. Apply SEO and AI discoverability principles (GEO, AEO) to optimize retrieval, while ensuring content structures enable high-quality localization and flagging systemic issues for resolution.
Cross-Functional Collaboration & Validation: Partner with Product, Engineering, Content Management, KM Operation, and Support Operation teams to ensure knowledge initiatives are accurate, timely, and contribute to support efficiency. Continuously validate that improvements result in better self-service success, reduced support friction, or an improved agent experience.
Mentorship & Team Development: Provide day-to-day direction, guidance, and support to junior team members, ensuring the overall quality of team output and supporting their professional development within the digital content field.
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Oversee the planning, scheduling, and publishing of organic content across platforms, ensuring consistency in brand voice, quality, and timeliness.
Manage community engagement; monitoring comments, messages, and discussions, ensuring appropriate responses, escalation, and brand-safe interactions.
Lead social listening initiatives to track sentiment, narrative trends, and public conversations relevant to client brands, using insights to inform content and campaign direction.
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Oversee the planning, scheduling, and publishing of organic content across platforms, ensuring consistency in brand voice, quality, and timeliness.
Manage community engagement; monitoring comments, messages, and discussions, ensuring appropriate responses, escalation, and brand-safe interactions.
Lead social listening initiatives to track sentiment, narrative trends, and public conversations relevant to client brands, using insights to inform content and campaign direction.
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Adapt global or English-first concepts into Japanese-native executions where appropriate, without defaulting to direct translation.
Provide cultural and language consultation on Japanese internet behavior, entertainment fandoms, anime discourse, live-action drama conversation, talent sensitivities, humor, formality levels, slang, and platform-native expression.
Support concept decks and editorial submissions by adding Japanese rationale, audience context, or language notes where needed.
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Spending many hours sieving through finer details to ensure the completeness and accuracy of geospatial data, requiring good endurance and perseverance
Maintaining a calm and stable demeanour when handling high volumes of work, especially during extended and intensive operations
Education in Geospatial Sciences, Applied GIS, Civil Engineering, Data Science and Artificial Intelligence, Computer Science, Geography, or a related discipline
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We’re not looking for someone who simply schedules social mediaposts or updates spreadsheets.
We’re looking for someone who notices interesting things, has ideaseverywhere they go, loves creating content, and gets excited about bringingstories to life.
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Lead concepting, storyboarding, and briefs for photo/video shoots; manage asset production (short-form video, stills, carousels, Stories) and livestreams.
Write and localise captions with an elevated tone of voice; maintain a social style guide and UGC rights/crediting standards.
Own daily publishing and hygiene: tagging, link tracking, pinning, playlisting, and highlight curation.
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