Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Given our extensive range of premium imported espresso machines and spare parts, you will handle costing, landed cost calculations, and multi-location inventory reconciliations.
Partner closely with the logistics and warehouse teams to track stock movements and investigate discrepancies.
Prepare and execute Sales and Service Tax (SST) submissions
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Analyze actual manufacturing cost & prepares periodic report comparing standard costs to actual production costs.
Responsible for monthly inventory and analysis for reasonableness and accuracy with the ability to investigate and explain any issue to senior management.
Other job functions will be discussed in details during the interview.
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