Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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To ensure stocks in the department are being ordered in time, taking into consideration of the delivery lead time, so that there is always sufficient supply.
To check and recommend Slow Moving items for deletion.
To ensure expired goods and goods with one month to expiry date are removed from the shelf.
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Identifies potential new accounts and prepares and implements appropriate accounts penetration plans.
Monitor payment collections and ensure compliance with company policies.
Monitors the achievement of sales objectives with each major account and identifies and proposes plans for business development activities and implements plans for remedial action where necessary.
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To ensure the urgent orders are promptly recorded and distributed to the respective zones. A daily reconciliation should be carried out to ensure all copies are accountable for.
To input all arrivals and release for sales promptly to ensure continues supply of goods for picking.
To ensure proper and systematic filing of all processed documents for future reference.
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