ITIL Foundation Certificate, vendor and non-vendor specific certifications in customer service, Windows, Microsoft Office, and networks. Training in IT end-user support and global shared services / call center environments highly desirable.The incumbent is expected to undertake the following duties and responsibilities:
Apply technical expertise in quantitative analysis, data mining, predictive modelling, and presentation of data to derive insights that value-add to management decision making (e.g. hypothesis testing, validation of business cases, development of data products and predictive models)