Prepare and conduct Pre-Feasibility Studies, including preliminary development cost estimates, construction budgets, procurement strategies, project viability assessments, and commercial risk analysis before project commencement.
Prepare and conduct Post-Feasibility Studies by reviewing actual project costs against budgets, analysing cost variances, evaluating project profitability, identifying lessons learned, and providing recommendations for future developments.
Prepare detailed cost plans, project budgets, and cash flow forecasts throughout the development lifecycle.
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Maintain a centralized contract repository and ensure timely renewals, amendments, and terminations.
Ensure contracts are accurately set up and maintained within SAP Ariba, in accordance with organizational standards and system requirements.
Support and follow through the end-to-end Procure-to-Pay (P2P) process to ensure seamless contract execution, compliance, and timely vendor payments.
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Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
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To drive all activities relating to customer on-boarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring all sites meet or exceed their productivity targets.
To contribute information required for tenders/proposals to support closing of new busines
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· Contact Centre Operations & Performance Management: Oversee and support daily contact centre operations to ensure service levels, productivity, and quality targets are achieved. Monitor real-time and historical performance against KPIs, identify operational gaps or risks and implement timely corrective actions. To maintain operational readiness, maximise capacity efficiency, maintain operational resilience and ensure consistent service delivery across all customer contact channels. Develop and deliver comprehensive management reports detailing complaint trends, performance analytics and service improvement outcomes.
· Leadership & Supervision: Provide strategic direction, motivation and guidance to the complaints management team to achieve and exceed defined performance KPIs. Champion a culture of service excellence, accountability and continuous improvement while ensuring full adherence to quality, service level and productivity standards.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Liaise with internal departments and external service providers to obtain and follow up on required customs documentation.
Prepare and submit excise duty declarations through the designated customs portal, ensuring timely and accurate filing.
Perform monthly reconciliation of customs and excise reports with the Finance Department and Customs records to ensure data accuracy and resolve discrepancies.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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Collaborate cross-functionally with Sales, Project Execution, Field Service, Spare Parts, and Automation teams to deliver integrated service solutions.
Drive operational excellence and standardization of service agreement management across the SEA region.
Oversee contract renewal processes, pricing strategies, and cost control measures to maintain profitability.
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