IaC Implementation: Eliminate manual configuration by defining all infrastructure through code (Terraform, CloudFormation, or Bicep). Microsoft Certified: Azure Solutions Architect Expert).
DevOps & Automation: Build and manage CI/CD pipelines to support the OutSystems and Boomi deployment cycles.
Security & Compliance: Implement Identity and Access Management (IAM), Virtual Private Clouds (VPC/VNet), and encryption protocols to meet enterprise security standards.
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Assist in implementing and validating backup and recovery mechanisms within AWS (e.g. AWS Backup, snapshot strategies), including periodic restore testing and retention compliance.
Support disaster recovery and high availability configurations on AWS (e.g. Multi-AZ, Multi-Region setups, load balancing) to meet business continuity requirements.
Develop and maintain Infrastructure as Code (IaC) using Terraform and AWS CloudFormation to support standardized and repeatable cloud resource provisioning.
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Technical Assistance: Provide expert technical support to AXA entities in the successful delivery of their business projects.
Value Creation: Generate value to enhance the execution of IT programs.
Governance and Optimization: Ensure effective governance with AXA entities to monitor, optimize, and bill cloud consumption (FinOps), in collaboration with the Cloud Business Office.
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Technical Assistance: Provide expert technical support to AXA entities in the successful delivery of their business projects.
Value Creation: Generate value to enhance the execution of IT programs.
Governance and Optimization: Ensure effective governance with AXA entities to monitor, optimize, and bill cloud consumption (FinOps), in collaboration with the Cloud Business Office.
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Support 7*24 operational duties for business systems, assisting with the response and escalation of urgent and major incidents.
Take part in a 7*24 monitoring shift roster (covering application and infrastructure), handling system alerts and abnormal events.
Work with business teams and utilize Google Cloud Platform (GCP) and cloud-native technologies to assist in implementing and maintaining component solutions.
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Translate complex client requirements into scalable solution designs, including Proof of Concept (POC) verification and traditional IT-to-public cloud migrations.
Provide strategic technical support and advisory services to customers
Establish and improve governance frameworks, including delivery playbooks, industry compliance standards, and project post-mortem review processes
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Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
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Build expertise in enterprise-grade contact center engineering, SIP telephony, cloud platform administration, vendor management, and integration architecture, creating a strong foundation for a career in IT infrastructure and cloud communications.