• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
• Able to create system design diagrams, and project documentation such as Business Requirements Document (BRD), Functional Specification Document (FSD), User Acceptance Testing (UAT), Presentation, Solution Proposal and the others as required.
• Able to explain the system design/mock up/prototype to the development team and to present to the customer on various ready-made or proposed solutions of the software product.
• Serve as the product expert throughout the entire customer onboarding cycle, including solution demonstrations, system configuration, testing support, user training, and ongoing customer assistance.
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Communication
Multitasking
independent
CRM (Customer Relationship Management)
Strong technical troubleshooting and problem-solving skills
Basic networking and IT knowledge
Microsoft Office Suite (Word
Excel
PowerPoint) proficiency
Collaborate closely with sales teams, project team, product & engineering team to ensure proposals are accurate, competitive, and technically achievable.
Respond to technical inquiries, prepare RFP/RFI responses, and clarify technical specifications throughout the entire sales cycle.
Conduct in-depth client research (industry challenges, workflows, KPIs, etc.) and produce a Client Requirements Specification document.
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Respond quickly to hardware fault tickets, log all issues and solutions, conduct regular equipment inspections, and follow standardized SOPs to prevent downtime.
Perform other IT-related tasks as assigned.
Maintain and troubleshoot all oAice and factory hardware (PCs, servers, switches, industrial terminals, and production data collectors) to ensure stable operations.
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Develop and implement effective configuration and programming SOPs to ensure minimal time wastage in preparation of system before delivering to respective project sites.
Assists in the coordination of testing and commissioning for project handover and its implementation of the best output.
To analyze complex issues (in-bound as well as out-bound) and coordinate the resolution of any problems that arise, with supervisor of Senior Manager.
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