• Attend site meetings and resolve technical / operation issues independently. Monitor and record the progress of site activities.
• To provide IT Technical Support & Consultancy to external and internal users, remotely or on-site. Perform technical troubleshooting to issues reported by customers
Collaborate closely with sales teams, project team, product & engineering team to ensure proposals are accurate, competitive, and technically achievable.
Respond to technical inquiries, prepare RFP/RFI responses, and clarify technical specifications throughout the entire sales cycle.
Conduct in-depth client research (industry challenges, workflows, KPIs, etc.) and produce a Client Requirements Specification document.
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Operational Excellence: Ensure timely renewal and compliance of hardware maintenance contracts and licenses. Implement and regularly test disaster recovery plans for business continuity. Recommend tech enhancements to streamline operations and reduce costs. Manage physical and virtual servers for optimal performance
Cloud & Infrastructure Strategy: Architect and implement cloud-based solutions aligned with business goals, ensuring consistency and cost-efficiency. Collaborate across teams to drive a standardized, modernized cloud infrastructure roadmap with a unified operating model
Solution Delivery & Support: Develop and support IT infrastructure solutions with high availability, scalability, and performance as well as act as a Level 3/4 subject matter expert for server and cloud-related issues
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Participate in System Integration Testing, support User Acceptance Test, conduct key user and end user training; perform Regression Test for quarterly upgrade.
Support and create new Oracle Transaction BI Reports and BI Publisher Reports.
Analyze user needs and develop software solutions that support day to day solutions, including Complex BI reports with the aim of optimizing operational efficiency
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• Monitor, support and continuously enhance production pipelines to ensure data availability and data accuracy targets are consistently met.
• Define, design and optimise data modelling strategy within data lake, while establishing design standards, best practices and development methodologies to ensure our data models aligns with user needs and business goals.
• Collaborate with the Data Infrastructure Manager to identify, implement and drive ongoing enhancements, ensuring that the data architecture and infrastructure remain scalable, adhere to industry standards, and continually improve load time and cost efficiency.
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