Acting as the first point of contact for day-to-day client interactions, while proactivelyguiding global clients to leverage the Kinobi platform effectively.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Acting as the first point of contact for day-to-day client interactions, while proactively guiding global clients to leverage the Kinobi platform effectively.
Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.
Acting as the first point of contact for day-to-day client interactions, while proactively guiding global clients to leverage the Kinobi platform effectively.
Acting as the first point of contact for day-to-day client interactions, while proactivelyguiding global clients to leverage the Kinobi platform effectively.
Acting as the first point of contact for day-to-day client interactions, while proactivelyguiding global clients to leverage the Kinobi platform effectively.
Proposal Development and Presentation: Prepare and deliver compelling proposals and presentations outlining your services, effectively communicating the benefits to potential clients and addressing their queries
Monitor monthly and year-to-date (YTD) Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), lead performance reviews with management, and collaborate with internal stakeholders to address consistent underperformance and drive continuous improvement.
Troubleshoot production issues such as payment failures, declines, webhook delivery problems, settlement and reconciliation discrepancies, and chargebacks. Analyze logs, API requests and responses, and transaction data to find root causes.
Troubleshoot production issues such as payment failures, declines, webhook delivery problems, settlement and reconciliation discrepancies, and chargebacks. Analyze logs, API requests and responses, and transaction data to find root causes.