Manage requests for quotation (RFQs) end to end, from clarifying requirements and coordinating costing to submitting proposals and following up. Work with Engineering, Operations, Supply Chain and Finance to confirm feasibility, lead times and commercial assumptions.
Drive sales growth by promoting the Group's ICT products, solutions and services — including managed IT services, systems integration, cloud and procurement software, connectivity and terminal automation solutions.
Lead Customer Engagements: Conduct technical workshops and build strong technical relationships with enterprise and operator customers across regions. Provide technical guidance to regional solution specialists.
Manage the POS terminal lifecycle, including registration, assignment, activation, pairing, deployment, replacement, deactivation and termination, while keeping customer and internal records accurate.
4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
5+ years in management consulting or internal corporate strategy, with direct ownership of client-ready strategy decks and executive steering committee materials
Needs Assessment & Solution Design: Conduct in-depth needs assessments, collaborate with technical pre-sales and solutions architects to design tailored ICT and cloud solutions that address client requirements and deliver measurable business value.
Drive market activation and customer engagement programs that accelerate acquisition, engagement, solution sales, cross-sell, and retention across Asia.
Driving the preparation of reports by collating and tracking data/ information / statistics for regular reporting and using data visualisations to present findings in appropriate formats in key meetings