Assist RMs in daily maintenance of accounts and operational matters relating to clients’ deposit accounts, loans and/or trade facilities. This includes following up on clients’ instructions and to facilitate loan disbursement and rollover matters.
Perform KYC (customer due diligence) for new-to-bank client onboardings and/or annual periodic reviews in adherence to compliance regulations and internal policies.
Participate in projects, lead and conduct client calls independently on Bank’s documentary requirements.
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Participate in deal discussions and meetings with clients or credit risk as required
Strong execution and implementation ability; Ability to build and maintain strong relationships across the teams, including credibility with both Business and Risk leaders.
Protect the Bank by acting as First Line of Defence and adhering to all controls; Maintain HSBC internal control standards, including timely implementation of internal and external audit recomentations, along with addressing any issues raised by external regulators
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Serve as the central liaison between internal and external stakeholders across multiple regions, effectively communicating with clients and senior stakeholders.
Take ownership of client relationships post-sales, leading client communication throughout the project lifecycle and beyond; Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
Drive continuous improvement initiatives to enhance our Net Promoter Score, providing valuable feedback to Product to improve client experience.
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To proactively support and challenge the Group's businesses and supporting functions to exhibit appropriate conduct, comply
For maintaining independence, delivering timely responses, and timely escalation of risks and issues where the management tolerance of the firm is exceeded.
For maintaining constructive and effective stakeholder relationships with the relevant business and supporting functions, and to
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Oversight of emerging risks, strategic business initiatives, local change activities and new products to ensure that potential risks are identified and managed effectively
Drive and liaise with the Business in Hong Kong and the region to ensure that risk management frameworks are embedded effectively and provide guidance to sites to achieve the same
Act as the risk specialist of Transaction and Payment Processing Risk for the region and provide a consolidated 2nd line view for CRCO, Asia and Middle East
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Oversight of emerging risks, strategic business initiatives, local change activities and new products to ensure that potential risks are identified and managed effectively
Drive and liaise with the Business in Hong Kong and the region to ensure that risk management frameworks are embedded effectively and provide guidance to sites to achieve the same
Act as the risk specialist of Transaction and Payment Processing Risk for the region and provide a consolidated 2nd line view for CRCO, Asia and Middle East
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Support new product launches and growth initiatives by conducting front-to-back risk reviews to ensure operational deliverability and effective risk mitigation.
Build and maintain MO/PA Risk Control Assessments (RCAs), ensuring risks are documented, owned and actively managed.
Define and monitor MO/PA Objective and Key Results (OKR)/KPI/KRI frameworks that are measurable, data-led and aligned to business outcomes and risk appetite.
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Support new product launches and growth initiatives by conducting front-to-back risk reviews to ensure operational deliverability and effective risk mitigation.
Build and maintain MO/PA Risk Control Assessments (RCAs), ensuring risks are documented, owned and actively managed.
Define and monitor MO/PA Objective and Key Results (OKR)/KPI/KRI frameworks that are measurable, data-led and aligned to business outcomes and risk appetite.
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Risk Identification, Analysis and Assessment of CFCC Risks, measure exposure to those risks and design, build and recommend control framework to mitigate and manage those risks, to enable structural and thematic risk response or remediation.
Risk monitoring of dynamic changes to risk and control environment, generate operational level insights to enable operational or tactical risk response or remediation.
Perform targeted deep dive into material or emerging or unknown risk areas due to a change in threat profile or business strategy, to enable structural risk response or remediation.
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Risk Identification, Analysis and Assessment of CFCC Risks, measure exposure to those risks and design, build and recommend control framework to mitigate and manage those risks, to enable structural and thematic risk response or remediation.
Risk monitoring of dynamic changes to risk and control environment, generate operational level insights to enable operational or tactical risk response or remediation.
Perform targeted deep dive into material or emerging or unknown risk areas due to a change in threat profile or business strategy, to enable structural risk response or remediation.
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Reporting to the Director of GTB Asia, you will be a key member of the Global Transaction Banking (GTB) team and play an important role in supporting the development and establishment of a solid portfolio on GTB products for Asia market. You will be working closely with the GCC team on global basis, to provide professional Global Trade Finance / Transactional Banking solutions to the local clients, global clients and financial institutions in China and Hong Kong.
Data & Quality Management: Partner with data engineering/technology to access data, improve data quality, document assumptions, and follow governance standards.
Operational Excellence: Maintain robust model documentation, performance monitoring, and repeatable processes; contribute to reusable code and standard methodologies.
Collaboration & Coaching: Support junior colleagues through peer review, knowledge sharing, and best-practice guidance (without necessarily being a formal people manager).
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Partner closely with Global Relationship Bankers to ensure seamless, joined-up client coverage across geographies; collaborate with in-country, regional and global GPS stakeholders to grow share of wallet, align to global account strategies and client plans, and execute key mandates to expand the book and deliver new revenue.
Act as a trusted adviser by sharing relevant market insights, regulatory updates, and payments innovation themes tailored to the RTC segment.
Support client segmentation and RTC proposition development, ensuring offerings remain relevant, competitive, and future-focused.
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Partner closely with Global Relationship Bankers to ensure seamless, joined-up client coverage across geographies; collaborate with in-country, regional and global GPS stakeholders to grow share of wallet, align to global account strategies and client plans, and execute key mandates to expand the book and deliver new revenue.
Act as a trusted adviser by sharing relevant market insights, regulatory updates, and payments innovation themes tailored to the RTC segment.
Support client segmentation and RTC proposition development, ensuring offerings remain relevant, competitive, and future-focused.
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Maintain and update the CMDB with accurate and current configuration item (CI) data. Assist in defining and maintaining CI classes, attributes, and relationships.
Perform regular audits of the CMDB to identify and correct discrepancies. Ensure data integrity and completeness across all CI records.
Collaborate with service owners, technical teams, and asset management to validate and update CI data.
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Become a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs). Provide support in client meetings, pitches and industry events.
Support market/product managers in other SVS and as well as the connectivity global product team to understand and align to the future state architecture, speak-up to ensure country/regional needs are considered, and are aligned with local regulatory frameworks.
Allow product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities.
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Onboarding support : Coordinate onboarding activities with Client Management, Risk and Operations to support timely account opening and resolution of KYC or documentation requirements, escalating where matters are complex, sensitive or pose heightened risk.
Account mapping : Analyse and end-to-end view of client structures, entities and decision‑makers to identify multi‑product and multi‑market opportunities, focusing effort on the highest‑value relationships and opportunities.
Client strategy execution : Translate agreed account strategies into actionable origination priorities and quantified financial targets, informed by AI‑enabled client, sector and thematic insights, aligned with Product partners and senior stakeholders to deliver measurable wallet growth.
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Onboarding support: Coordinate onboarding activities with Client Management, Risk and Operations to support timely account opening and resolution of KYC or documentation requirements, escalating where matters are complex, sensitive or pose heightened risk.
Account mapping: Analyse and end-to-end view of client structures, entities and decision‑makers to identify multi‑product and multi‑market opportunities, focusing effort on the highest‑value relationships and opportunities.
Client strategy execution: Translate agreed account strategies into actionable origination priorities and quantified financial targets, informed by AI‑enabled client, sector and thematic insights, aligned with Product partners and senior stakeholders to deliver measurable wallet growth.
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