The Business Analyst will be responsible the end-to-end business analysis function. This role requires a self-starter who can work with minimal supervision, engage stakeholders across the organization, gather and analyse business requirements, recommend solutions, and support successful project delivery. The ideal candidate is proactive, resourceful, and capable of managing multiple initiatives while serving as the primary point of contact for all business analysis activities.
Troubleshoot, debug, optimise, and enhance application performance, reliability, and scalability.
Manage assigned development tasks and deliver project milestones within agreed timelines.
Collaborate closely with Software Engineers, Business Analysts, Technical Specialists, and project stakeholders throughout the Software Development Life Cycle (SDLC).
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution.
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Building technical thought-leadership in Cloud Computing/Linode to support overall Akamai APJ business growth
Have 5 years+ of relevant experience working in a customer facing technical role with cloud/ hosting provider company
Demonstrate successful experience in architecting complex IaaS solutions for customers. Possess professional architect level certifications from AWS/GCP
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Experience using industry-standard editing and design software (e.g., Adobe Premiere Pro, After Effects, DaVinci Resolve, Illustrator, or similar tools).
Attention to detail, strong visual storytelling ability, and an understanding of social media and digital marketing content formats.
Effective communication and collaboration skills, with the ability to work closely with cross-functional teams.
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Experienced in understanding end-to-end business processes, designing scalable digital solutions, coordinating with stakeholders, and working with development team in an Agile Scrum setup
Experienced in planning and coordinating solution rollouts/ go-lives, release roadmaps, as well as driving change management and user enablement in a structured manner
Strong analytical and problem-solving orientation; leadership and project management experience preferable
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