Lead the planning and implementation of digital channel strategies, platform enhancements, transformation initiatives and customer experience improvements in collaboration with Business Units, IT and relevant stakeholders.
Deliver exceptional onboarding outcomes by coordinating cross-functional teams to ensure merchants are onboarded efficiently, service level agreements (SLAs) are achieved, and client expectations are exceeded.
Supporting Zone and local initiatives, including projects and on-site customer events such as the development of our Digital Experience Center (DEX), through effective planning, stakeholder management, and execution.
Build and maintain a robust activation pipeline, using data-driven prioritisation to focus resources on the most commercially attractive and strategically relevant opportunities.