Point‑of‑contact for escalated service issues and key/priority customers; manages high‑impact inquiries requiring detailed product knowledge, judgment, and proactive communication.
Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing.
Ensures timely and accurate order processing, delivery schedule and product shipment, including Order backlog management.
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Deep understanding of the payments industry trend, emerging technologies and SME business lifecycle to ensure HLBB is present during SME business grow
Review and analyse new/existing business proposition to ensure profitability and revenue stream from HLBB product offerings
Work closely with relevant stakeholders across departments to create merchant business opportunity through cross selling, upselling and meeting customer’s needs throughout the SME business lifecycle
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Develop logistics agents, build and continuously optimize the freight forwarding sales network, and establish long-term stable partnerships.
Formulate channel development plans based on company business objectives and achieve sales performance targets.
Proactively identify potential cooperative resources, expand the network of freight forwarders and agents, broaden sales coverage, and drive steady growth in logistics business.
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Execute sales activities for assigned businesses/territories, including product portfolios and marketing plan introductions, order taking, marketing display set-ups and in-store merchandising
Prepare quotation/tender prices, delivery and commercial terms, in accordance with company policies
Report on the activities and products of the competitors via inputs to the competition reports
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