Proactively initiate and validate ideas via data and market insights, draft test plan, propose budget and estimate performance results
Monitor and analyse testing and campaign performance, using data-driven insights to support continuous improvement of campaigns
Manage automated campaign schedules and tasks through collaboration with regional teams and local markets to ensure timely and accurate campaign execution
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Develop and support Customer Service Management (CSM) solutions including Customer Service Operations, Case Management, Customer Portals, and Omnichannel engagement.
Design, maintain, and optimize Service Catalogs, Request Items, Record Producers, Catalog Items, and associated workflows.
Develop custom applications, workflows, UI policies, business rules, client scripts, script includes, and integrations.
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Engage confidently with CXO and senior business stakeholders, manage escalations, navigate complex situations, and build long-term, trusted client relationships.
Apply technical expertise in Microsoft Opportunities represented, i.e Dynamics 365 ERP/CRM (or equivalent) to: