Answering, forwarding, and screen incoming phone calls/texts in a professional manner, and routing calls as necessary.
Filtering, sorting and distributing incoming mail, email and packages.
Assist with a variety of administrative tasks including filing system, data entry, photocopying, binding, laminating, sending letter/invoice/memo/reminder/notice, organizing forms, coordinating events and meetings etc. and making necessary plans to upgrade the administrative system to be more efficient.
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Maintain organized documentation for AP and administrative activities to facilitate audits and compliance
Collaborate with team members to resolve discrepancies and improve workflow in AP and office administration
Completion of Higher Secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Commerce or equivalent
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• Assist in establishing and maintaining CRM SOPs, governance, and best practices to ensure consistency and data integrity across all markets
• Support the development and optimisation of CRM workflows to ensure a seamless end-to-end process from lead acquisition, customer profiling, database management, and segmentation through to follow-ups, campaign execution, reporting, and performance analysis
• Conduct regular CRM housekeeping, including duplicate management, data cleansing, segmentation accuracy, and database maintenance
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System Integration & Configuration: Configure system infrastructure, including Mailbox setup, Server-Side Synchronization, and granular CRM Security Roles. Troubleshoot server-side and asynchronous process bugs.
Deployment & DevOps Management: Orchestrate system testing, deployment checklists, and cutover procedures across both Agile and Waterfall lifecycles. Ensure project delivery aligns with timelines and budgets.
Client Support & Operations: Manage post-implementation support and service delivery in strict compliance with customer Service Level Agreements (SLAs). Author training materials and facilitate user knowledge transfer.
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Passionate about advanced CNC programming and multi-axis machining?
Join Smith+Nephew as a CAD/CAM Specialist, where you'll drive CNC programming excellence, optimize 5-axis machining processes, and collaborate with Engineering, Quality, and Manufacturing teams in a regulated industry environment.