Manage business partners, customers and/or distributors to achieve shared KPIs including sales target, inventory and spending
Develop competencies and processes required to create an effective and efficient sales organization. Provide sales management, budget control and incentive planning.
Ensure effective hiring, orientation, training, development and retention of sales team.
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Technical Support: Provide basic troubleshooting assistance for common issues related to sleep devices and escalate complex issues to appropriate technical teams. Ensure customers have clear instructions for device setup and maintenance.
Customer Education: Educate customers on the proper use and maintenance of their devices, such as cleaning and replacing CPAP masks or filters. Offer guidance on insurance coverage for devices when necessary.
Follow-Up: Ensure timely follow-up on customer inquiries, orders, or complaints to ensure customer satisfaction. Document interactions and escalate unresolved issues to the appropriate departments or supervisors.
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Manage business partners, customers and/or distributors to achieve shared KPIs including sales target, inventory and spending
Develop competencies and processes required to create an effective and efficient sales organization. Provide sales management, budget control and incentive planning.
Ensure effective hiring, orientation, training, development and retention of sales team.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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To conduct regular anytime conversations with all direct reports to discuss + ensure traction on delivering performance + development goals.
To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues.
To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
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Monitor and review daily unsettled VN transactions across Salam Alliance Group branches; liaise with Branch Managers on resolution and prepare weekly/monthly reports.
Record outreach sales accurately, ensure reports are submitted within deadlines, perform payment reconciliation and manage outreach-related financial matters.
Support submission of e-invoices for sales transactions, including Credit Notes (CN) and Debit Notes (DN), through the accounting system/MyTax portal; provide backup support for consolidated e-invoice submissions in CMS.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
...
To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Maintain clear communication with cross-functional teams and customers by applying a zero-inbox policy, ensuring all queries are promptly addressed and tracked into our project management framework and Kanban board with accuracy and clarity.
Support function and fitment tests during fabrication, conduct pre-delivery inspections on behalf of customers, and identify delivery inefficiencies to propose data-driven improvements.
A diploma or bachelor’s degree in a STEM’s field.
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Collaborate with Marketing Team to translate technical product features into compelling customer-relevant benefits.
Collaborate with Commercial team to plan and execute new product launch activities, ensuring effective product positioning, sales readiness, and customer engagement.
Develop and continuously enhance learning programs that strengthen business partners' product knowledge, recommendation confidence, consultation workflows and commercial capabilities to support business growth
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