Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
22 days ago
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Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Provide differentiated operational support through NI’s business model (Tiering)throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle,SFDC,Outlook, and other internal business applications.
Timely follow-up with customerson pending actions tosupport their needs through multiple phone, email, and chat channels.
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* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
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Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
...
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
...