To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
...
To ensure shipping instructions + documents are compliant; that deviations are quickly addressed.
To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
To escalate issues as relevant, + to support the resolution of claims + disputes.
...
Communicating effectively case status and roadblocks to stakeholders. Mentoring and consultation with team members Documentation of customer issues for further analysis by the business.
Identifying reoccurring or emerging issues and escalating to the appropriate channels
For technical issues, engagement with Engineering with respect to the release of code/updates to address critical, systemic and emerging issues.
...
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
...
Own high-priority incidents, troubleshoot cross-module integrations, and support processes spanning sales, materials management, billing, stock movement, and business-critical system interactions.
Continuous Improvement
Go beyond firefighting. Lead root cause analysis, contribute to system enhancements, support upgrades and testing activities, and identify opportunities to improve operational efficiency and system stability.
...
Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
...
Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
...