Visit patients in the unit with team members to assess conditions, re-plan nursing care, and determine nursing priorities based on patient needs and staff availability.
Provides personalized, comprehensive care to patients, ensuring meticulous documentation and prompt communication of abnormal findings, and provides exceptional critical care for critical conditions using advanced life support technologies like mechanical ventilation, high frequency mechanical ventilation, Continuous Positive Airway Pressure (CPAP), arterial and venous umbilical catheter line (UAL/UVL), Intra-aortic balloon p IABP, CRRT, pacemakers, and acute myocardial infarctions.
Demonstrate high standard of nursing practices in caring for ante/post-natal newborn, management of ill / sick babies and etc.
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Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
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Maintain patient records with accuracy and confidentiality, including updating personal information, treatment histories, and insurance details.
Assist dental staff with basic chairside duties as needed, such as preparing treatment rooms, sterilizing instruments, and handing instruments to the dentist.
Manage inventory of dental supplies, place orders when necessary, and ensure the reception area and treatment rooms are clean, organized, and well-stocked.
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Maintain patient records with accuracy and confidentiality, including updating personal information, treatment histories, and insurance details.
Assist dental staff with basic chairside duties as needed, such as preparing treatment rooms, sterilizing instruments, and handing instruments to the dentist.
Manage inventory of dental supplies, place orders when necessary, and ensure the reception area and treatment rooms are clean, organized, and well-stocked.
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·Identify and report all negative feedback in report form, as indicated in the Customer Satisfaction Feedback Questionnaire, to all heads of departments, Administrators, and Director of Medical Services.
·Plan and participate in the customer satisfaction program.
·Coordinate the investigation on potential medico-legal cases or threats in social media.
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Ensure close cooperation with the Operational Care Center (OCC) to optimize customer experience, while monitoring and increasing customer automation through the eTouch Automation dashboard in collaboration with the OCC.
Focus on continuous improvement of processes and controls, including customer case management through KN Service Moments, ensuring consistent delivery against the customer promise and maintaining complete and accurate customer contact data, service data, system updates and customer reporting for SME customers.
Define, monitor and manage Service Level Agreements (SLAs) within KN Service Moments, addressing performance issues as required.
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To review + ensure alignment of shipping instructions including clarifying any deviations/conflicts while taking country regulations, export compliance, rate + routing information into consideration.
To issue + accurately submit/issue all required documentation (issue BAL specimen, carrier OBL instructions, VGM and security filings, sales invoices) within 24 hours of departure.
To ensure departure confirmations (or deviations v. scheduled) are shared with CCLs.
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Build strong relationship and good rapport with key personnel in outlets and educate them in terms of product information, positioning of each products, and execution of activities.
To ensure brand presence in every outlet. All Point of Sales materials are visible in place.
Plan and implement Account Coverage Plan to ensure all outlets are covered effectively and timely.
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