Proactively identify client needs and opportunities to offer suitable banking solutions, cross-selling and up-selling relevant products and services to enhance client relationships and achieve business objectives.
Collaborate with internal departments, including credit, operations, and product teams, to facilitate seamless service delivery and resolve complex client issues in a timely manner.
Maintain detailed and accurate client records in the CRM system, documenting all interactions, transactions, and follow-up actions to ensure comprehensive client history.
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Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
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Prepare and organize teaching materials and resources relevant to the English and Phonics curriculum.
Monitor and assess each child’s learning progress and provide feedback to parents.
Ensure the well-being, safety, and hygiene of all children under care, including assisting with toileting, handwashing, and cleanliness routines when necessary.
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To ensure that the individual circumstances, needs, strengths and weaknesses of each student are identified and known by staff as needed, so that individual opportunities, talents and potential are developed and maximised. Assistants must be liaised with to ensure that relevant background circumstances of students are known and discussed.
To be aware of and to implement the school’s policies on Safeguarding and welfare, including all relevant policies. The Houseparent should be satisfied, too, that all members of the House team, including senior students are aware of Safeguarding procedures and policy in the school.
To support the school’s disciplinary policy and, by encouragement and reward and by a clearly understood and fair system of sanctions, foster an acceptance of the code of conduct of the House and school; to inform the DHP (Pastoral) or Head of any serious misdemeanours.
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Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.
Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.
Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
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