Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
+8
Posted
23 days ago
Chat Available
You can chat with the employer only after applying for this job.
Mandarin Language Proficiency
Fresh Graduate
Customer Service
Customer Support
Customer Care
Multitasking
active listening
English Language
communication skills
fresh graduate
Cabin & Cloud is a dessert café by LOVE A LOAF, offering a thoughtfully curated experience where lifestyle beverages and artisanal desserts are enjoyed in a warm, cabin-inspired space— designed to help guests slow down, unwind, and feel a little lighter.
...
What makes Cabin & Cloud different is not what it serves, but what it allows people to feel. It does not demand attention; it earns presence. It does not chase trends; it creates a mood. People don’t come here only for croissants or drinks— they come because, for a brief moment, things feel quieter, slower, and more gentle. And in that moment, they reconnect with something simple: themselves.
Backed by the strong foundation and expertise of LOVE A LOAF, a well-established lifestyle bakery with 14 outlets across Northern Malaysia, Cabin & Cloud combines quality products, excellent customer service, and efficient operational standards to deliver a unique and memorable dining experience.
Cabin & Cloud aims to create a gentle escape where customers can relax, unwind, and enjoy a comforting café experience through quality food, beverages, and hospitality.
...
Provide differentiated operational support through NI’s business model (Tiering)throughout the sales and post-sales cycle.
Provide optimal customer experience (internal and external) by following internal processes and standard operating procedures consistently and accurately using tools like Oracle,SFDC,Outlook, and other internal business applications.
Timely follow-up with customerson pending actions tosupport their needs through multiple phone, email, and chat channels.
...
* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes. * **Team Support:** Provide assistance and guidance to less experienced staff as needed. * **Training Requirements:** Requires 1–3 years of job-related experience and technical or vocational training.
### **Requirements**:* **Education**: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). * **Experience**: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
* **Attention to Detail**: Strong attention to detail with excellent data accuracy skills. * **Communication Skills**: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. * **Technical Skills**: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).
...
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
...
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
...