Negotiate product costs, commercial terms, and development timelines to maximize profitability and achieve business objectives
Drive continuous improvement initiatives with supplier partners to enhance product quality, innovation, and operational efficiency
Partner closely with the Technical Team and Hong Kong Product Development Team to ensure all Own Brand products meet company quality standards and customer expectations
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Leader Deputy& Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People& Culture (P), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences.
Front-Line& Escalated Support: Provide exemplary front-line support and manage complex technical, medical, and marketing-oriented customer requests across various channels (phone, written, digital solutions).
Compliance& Complaints Handling: Meticulously process product complaints and manage adverse events in strict alignment with internal quality guidelines and regulatory mandates.
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KPI Monitoring & Knowledge Management: Monitor and analyze regional performance KPIs to ensure country procedures are followed, while maintaining and updating local knowledge-base documentation
Leader Deputy & Support: Assist leaders with daily operations, Quality Assurance (QA), audit prep, candidate selection with People & Culture (P&C), task distribution, and administrative management (e.g., leave requests). Step up as deputy during leader absences
Collaborate with Marketing Team to translate technical product features into compelling customer-relevant benefits.
Collaborate with Commercial team to plan and execute new product launch activities, ensuring effective product positioning, sales readiness, and customer engagement.
Develop and continuously enhance learning programs that strengthen business partners' product knowledge, recommendation confidence, consultation workflows and commercial capabilities to support business growth
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Collaborate with Marketing Team to translate technical product features into compelling customer-relevant benefits.
Collaborate with Commercial team to plan and execute new product launch activities, ensuring effective product positioning, sales readiness, and customer engagement.
Develop and continuously enhance learning programs that strengthen business partners' product knowledge, recommendation confidence, consultation workflows and commercial capabilities to support business growth
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Drive growth by representing Q&FS during customer projects, innovation initiatives and technical discussions in close cooperation with Commercial, R&D, and regulatory teams.
Technical expertise, complaint and issue management
Oversee the handling of complaints and quality issues for assigned accounts, ensuring timely resolution and clear, meaningful feedback.
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Familiarity with foreign trade practices and customer service procedures.Strong sense of responsibility, customer orientation, and attention to detail.
Ability to manage routine operations independently and escalate issues appropriately