Customer Service skills to communicate clearly with customers, explain technical issues in simple terms, and support a positive service experience.
Relevant certificate, diploma, or vocational training in automotive/motorcycle technology or a related field; Yamaha or OEM-specific training is an advantage.
Ability to use basic diagnostic tools and workshop equipment, follow service manuals, and adhere to health and safety standards.
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Monitor and manage compliance-related activities, including screening alerts, audit requests, dormant accounts, returned mail handling, and maintenance of CDD policies/procedures.
Support operational excellence through management reporting, documentation management and archival, process improvements, system upgrades, UAT participation, and project implementation.
5+ years (Maker role) or 10+ years (Checker role) of experience in CDD, KYC, and customer account maintenance within corporate banking and private wealth management; private wealth onboarding experience is advantageous.
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Basic understanding of Finance concepts related to credit cards, repayment, and responsible borrowing; ability to adhere to compliance and risk guidelines.
Awareness of Insurance and related financial protection products is an advantage, especially when cross-selling within the AEON ecosystem.
Minimum secondary school education; a diploma or degree in Business, Marketing, Finance, or a related field is an added benefit.
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