Load and unload packages and materials from the van, ensuring proper handling and securing of goods to prevent damage during transit.
Maintain accurate delivery logs, including proof of delivery signatures, mileage, and any discrepancies or issues encountered during the route.
Provide excellent customer service by interacting professionally with clients at delivery points, answering basic inquiries, and representing the company in a positive manner.
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- Utilizing AutoCAD, Fusion360 and ZWCAD software to create accurate 2D and 3D engineerings drawings, including dimensions, GD&T, materials, and manufacturing instructions.
- Working closely with related departments members to ensure the required specifications and is manufacturable.
- Ensuring the accuracy and completeness of the drawings before they are used for manufacturing.
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Maintain clear communication with cross-functional teams and customers by applying a zero-inbox policy, ensuring all queries are promptly addressed and tracked into our project management framework and Kanban board with accuracy and clarity.
Support function and fitment tests during fabrication, conduct pre-delivery inspections on behalf of customers, and identify delivery inefficiencies to propose data-driven improvements.
A diploma or bachelor’s degree in a STEM’s field.
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Pipeline Management: Manage the full sales cycle from lead generation to closing, ensuring an accurate forecast for the quarter and fiscal year.
Relationship Management: Build and maintain trusted relationships with key decision-makers and technical champions, including C-level executives.
Cross-functional Collaboration: Partner with Account Managers, Business Development Managers, and Pre-Sales Technical Support Engineers to deliver comprehensive, integrated solutions.
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Lead Management & Follow-up: Respond to inquiries (phone, internet, walk-in) promptly, manage the CRM system, and follow up with prospective and past customers to secure repeat business.
Transaction Management: Assist customers with credit applications, explain financing/leasing options, and ensure all paperwork is completed accurately.
Experience: Proven experience in automotive sales or a high-volume retail environment, with a track record of success.
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Timely communication with clients through letters and phone calls to complete the reviews before overdue date.
Follow-up on deficient cases, issue follow-up letters and adhere by the timeline required to be served to the clients before hard hold date.
Timely placement of risk codes for deficient customers and removal of risk codes once customer has reverted with appropriate documents and information.
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Responsible for technical & warranty processing such as requisition, reports, paperwork, tracking, storage and audit.
· Accomplish and maintain high level of quality, productivity and efficiency, achieves daily, weekly and monthly sales target thus maintain low rate of comeback repairs or complaints.
Accurately and timely perform all work instruction stipulated in service orders assigned; provide written report for additional jobs when necessary.
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