Launch and iterate on targeted acquisition, activation, and retention campaigns across e-commerce and other high-intent consumer touchpoints
Design segmented campaigns for new users, dormant users, and high-value users to drive continuous growth in MAC and TPV
Collaborate with product, operations, and payment network partners (such as Stripe, bank partners) to implement reward program infrastructure and ensure seamless user experience
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Ensure timely and effective response to EmergencySOS activations, alarm events, and other GSOC-managed incidents, with a focus on response quality and escalation discipline.
Review, develop and strengthen GSOC processes and procedures, and drive implementation.
Develop, implement and maintain a Quality Assurance (QA) framework consisting of standard operating procedures (SOPs), training and drilling for the Singapore GSOC Centre.
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