Plan and manage global BPO operations, including site planning and cost management. Lead the team in advancing digitalized BPO management and driving capability upgrades across BPO operations.
Develop the global Service Delivery team by continuously strengthening team capabilities in line with business and technology evolution, and by driving ongoing responsibility and role enhancement.
5+ years of experience in internet customer complaint operations and team management, with solid knowledge of key complaint-related metrics and operational methodologies, as well as excellent English communication skills.
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Plan and manage global BPO operations, including site planning and cost management. Lead the team in advancing digitalized BPO management and driving capability upgrades across BPO operations.
Develop the global Service Delivery team by continuously strengthening team capabilities in line with business and technology evolution, and by driving ongoing responsibility and role enhancement.
5+ years of experience in internet customer complaint operations and team management, with solid knowledge of key complaint-related metrics and operational methodologies, as well as excellent English communication skills.
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Perform monthly account reconciliations and related tasks.
Liaise with external auditors during annual financial audits and statutory reporting for assigned entities; manage the full audit cycle to ensure all reporting deadlines are met.
Prepare financial data to support the tax team in completing tax submissions and assist in tax inspections, if any.
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Cloud/DevOps: Experience with Docker, Kubernetes, and deploying models on cloud providers.
Minimally a Bachelor's degree in Engineering, Computer Science or any related field
Minimally 5 years of related work experience in AI-native industry, preferably in the role of solution architect, product solution or forward deployed engineer (FDE).
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Cloud/DevOps: Experience with Docker, Kubernetes, and deploying models on cloud providers.
Minimally a Bachelor's degree in Engineering, Computer Science or any related field
At least 3 years of related work experience in AI-native industry, preferably in the role of solution architect, product solution or forward deployed engineer (FDE)
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Familiar with industry pain points and able to solution innovation technology use cases to maximize the client's ROI
Partner closely with the marketing team to drive up market awareness of our innovative technology portfolio via public conferences, seminars and/or workshops
Be proactive in problem-solving even if it's outside of your concerned area and ready to take on additional initiatives and responsibilities as they emerge.
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Build high-performance evaluation pipelines and observability frameworks to ensure Agent systems meet requirements for accuracy, safety, and latency.
Identify reusable application patterns and technical challenges, translate them into product feature requests, and help drive product evolution and improvement.
Work closely with customers' engineering teams to ensure successful deployment of AI applications, achieving long-term stability, high adoption rates, and sustained business value.
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Minimum Qualifications 1. Bachelor's Degree in Electrical Engineering or HVAC. 2. Lead a testing and commissioning team to perform L1 to L5 commissioning tests to validate the system design intent and resolve technical problems along the way. 3. Understand global Data center infrastructure standards and possess the ability to review Data center infrastructure drawings. 4. Electrical and/or mechanical engineering experience such as generators, chillers, cooling towers, air handling units, UPS, electrical sub-distribution systems, etc. 5. Strong verbal and written communication skills with attention to clarity and detail.
Minimum Qualification(s) - Bachelor's degree or above - Minimum 5 years of experience in KA in the automotive industry, familiar with LLM, cloud services, autonomous driving solutions, digital cockpit solutions, digital marketing solutions, and have customer resources such as: Toyota, Honda, and Nissan - Strong communication and adaptability, good sales skills, proactive personality, and a strong sense of teamwork Preferred Qualification(s) - Product experience with cloud computing and AI solutions, such as algorithms, computer vision, data analysis, CDP, data warehouse, is a plus.
General HRBP Support: Assist with other HRBP-related initiatives, including employee engagement, recruitment, and company culture activities as needed.
Undergraduate or Postgraduate currently pursuing a Degree/Master in Human Resources, Business Administration, and related fields.
Interest in HR, learning & development, and market research.
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