Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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Deploy service rituals to maintain high level of service delivery and timely resolution of service and operation issues and escalation of issues, if applicable.
Fully responsible for achievement of all customer service targets (queue management, average waiting time, service level) at cluster level.
Responsible to drive branches deposit growth and cross selling revenue.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management
Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
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Share Your Passion to Lead, Develop Yourself and Others
You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
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To ensure that daily loan and monthly target for branch and effort meets the desired target.
To ensure that daily Purchase Back and monthly target for branch and effort meets the desired target
Candidate must possess at least an SPM/O Level/ Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field or equivalent; or at least 3-5 years of experience in Sales, Retailing or similar field.
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Collaborate with the regional and central teams to identify and capitalize on market opportunities, and implement initiatives to improve the branch's performance
Ensure compliance with all relevant policies, procedures, and regulatory requirements
Actively participate in community engagement activities to build brand awareness and strengthen the bank's presence in the local market
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