• Provide customer support via phone, email, and live chat• Handle customer enquiries, complaints, and service requests professionally• Identify customer needs and provide suitable solutions• Resolve issues efficiently while maintaining service quality and customer satisfaction• Record customer interactions and update relevant information accurately in the system• Escalate complex or unresolved cases to the relevant teams• Work closely with internal teams to support service improvements• Stay updated on products, services, processes, and policies to provide accurate information
Proactively identify opportunities to improve customer satisfaction and loyalty by understanding customer needs and offering relevant solutions or information.
Adhere to company policies, procedures, and quality standards while handling customer requests and complaints.
Participate in ongoing training sessions to stay updated on product knowledge, service offerings, and customer service best practices.
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